Frequently Asked Questions

General Information

Do you have a retail store?

Pastry Chef’s Boutique currently operates as an online retailer only.

Where are you located?

We are located in New Jersey, USA

Shipping

How long does it take to receive an order for anything under the equipment category on your website?

Please note that most of the equipment products are special order that needs to be ordered and shipped in to us from the manufacturer before we can ship out to you. The standard turnaround time is 2-3 weeks for arrival to our warehouse at which time we will then ship it out to you via the shipping method you have chosen. Note: if you select next day, 2nd day, or 3-day shipping that does not mean that your equipment order will come that many days after you place the order, it just means that after we receive the equipment to our warehouse, we will then ship it out with the shipping method you have selected.

When will my order ship?

Orders are being processed in the order they are received. However, we prioritize Expedited orders, such as Overnight, Expedited 2 Days, and 3 Days, to meet the required delivery date. For standard ground and Economy shipping, delivery will take between 1 to 7 days, depending on the shipping option selected, from the day your order is processed.

Can cocoa butter colors be shipped internationally?

For international shipping inquiries regarding cocoa butter colors, please feel free to reach out to our sales department directly at info@pastrychefsboutique.com. They will be more than happy to assist you with any questions or requests you may have.

Can the Elegance Collection colors be sent internationally?

Can you use my personal UPS or FedEx account to ship my order?

Regrettably, we are currently unable to ship using an account that is not our own. However, they are welcome to contact us for further assistance.

Do you offer international shipping for your products?

Yes, we do ship internationally. Currently, international orders must be processed manually by our customer service team. Please submit your international request to info@pastrychefsboutique.com or call us at 732-872-7879. Kindly provide detailed information regarding your order (product references, quantities, etc.) as well as your complete shipping address. This will enable us to send you an updated quote. We appreciate your understanding and look forward to assisting you!

Sales and Returns

When is the timeframe for returning my product?

Most items with proof of purchase can be returned within 30 days. Please note that returned items must be in new condition. We cannot accept returns on special order items, made to order items, equipment, perishable goods, books, and final sale items . Sorry, we cannot accept returns due to normal wear and tear.

Are perishable items Returnable/Refundable?

Refunds or returns are not applicable for perishable items unless an incorrect item was dispatched or the item suffered severe damage with expedited shipping selected. Regrettably, for items shipped with standard or free shipping, we cannot provide refunds for damage or melting during transit, as they may spend an extended time in delivery trucks or warehouses without insurance coverage for damaged goods. For health and safety considerations, perishable items eligible for return must remain unopened and unused.

Can I return a book?

Opened books, those without the original seal, are nonrefundable and, as such, cannot be accepted for return. A book eligible for a refund is one that remains in its original, unopened seal and is in brand new condition. If a used, damaged, or opened book is returned, a refund will not be issued. An unused but damaged book may be subject to a restocking fee for a partial refund.

When can I expect my refund to be processed?

Our return department typically takes 7-10 business days to process returns and issue refunds. Refunds are usually credited back to the same payment method used.

Orders

I never received a confirmation e-mail

Please check your junk and spam folders for the confirmation email. If you suspect that you haven't received the confirmation due to a potential error in your email entry on your account, please reach out to us via call or email. We'll ensure your account is updated with the accurate email address.

I haven’t received my order

Please check your email, junk, and spam inbox for an email as the item is most likely on backorder and an email was sent to you regarding this.

I received my order, but an item/s is missing

Please check your email, junk, and spam inbox for an email as the item is most likely on backorder and an email was sent to you regarding this. Please feel free to reach out if you need further assistance.

I tried to place an order, but I am experiencing difficulties, my card wouldn’t go through or my address wouldn’t work

This could either be because you may have multiple accounts using the payment method you are trying to use or because your shipping and billing address is not the same. Please do not try processing payment again with the same method of payment as this will often times lead to multiple orders and payments that may show as pending on your bank account or credit card. Please either email us at info@pastrychefsboutique.com or call us at 732-872-7879 with detailed information of the items you are wanting to order so we can manually process your order.

I am trying to place an international order but it won’t process

At this time, international orders must be processed manually by our customer service team so please submit your international request at info@pastrychefsboutique.com or call us at 732-872-7879 with detailed information regarding your order (products references, quantities...) as well as complete shipping address so we can send you an updated quote.

Why does my order say “awaiting check payment” even if I paid over the phone using a credit card?

“Awaiting check payment” simply means we are in the processing stage of your order using the card information provided by you. No other actions on your end need to be taken. Once the payment has been approved, your status will be updated to “Payment Accepted”

Please see “Order Status Definitions” below on our FAQ page for a detailed list of what other statuses of your order mean.

Do you offer discounts for bulk purchases?

Regrettably, we are currently unable to provide bulk discounts as we strive to maintain competitive prices for our customers, adjusting to the dynamic nature of pricing to ensure they continue to benefit from our already low rates.

Account

I cannot log in to my account due to forgetting my password

Please use the forgot password link and check in your junk and spam inbox for the email containing the link to reset your password. If you need further assistance, please call us at 732-872-7879 or e-mail us at info@pastrychefsboutique.com

How do I set up a Company Account?

You can set up your company’s account by registering online or by e-mailing us at info@pastrychefsboutique.com. You may also call us if you have any questions prior to setting up an account or if your account needs special permissions (ie: tax exemption, a specific state tax applied to purchases, PO’s on invoices, etc.) We're available to assist you!

Food Color Questions

Are your cocoa butter colors Kosher?

Our Intuition, Renaissance, Pastel and Elegance collections are OK Kosher certified. They are also Parve.

Are the Elegance Collection colors flavored according to their names?

No, these colors do not have associated flavors; the names simply represent the color itself.

Can cocoa butter colors be shipped internationally?

Can the Elegance Collection colors be sent internationally?

If you have questions about international shipping for the Elegance Collection Colors, please contact our sales department directly at info@pastrychefsboutique.com. They will be able to provide you with the information and assistance you need regarding the availability and shipment of Elegance Collection Colors to international destinations.

Perishable Goods

Are your tart shells Kosher certified?

Our tart shells are dairy kosher certified.

Are perishable items Returnable/Refundable?

Perishable items are not refundable or returnable unless the incorrect item was sent out or the item was severely damaged with expedited shipping selected. Unfortunately, with standard or free shipping, we cannot offer refunds on damaged or melted items in transit as they sit in delivery trucks or warehouses for a longer period of time and do not offer insurance for damaged goods should they arrive damaged. For health and safety reasons, any perishable item that is eligible for return must not be opened or used.